Shipping & Delivery

Processing Times

• Orders placed before 11AM (AEST) on a business day are processed the same day

• Orders placed after 11AM (AEST) on a business day are processed the following business day

• Orders placed after 11AM (AEST) on a Friday are processed the following Monday

During peak periods (such as Black Friday/Cyber Monday, sales or holidays), processing may take slightly longer.

Domestic Shipping

Delivery timeframes (from dispatch):

• Express: 1–3 business days

• Standard: 2–8 business days

Most parcels are shipped with Authority to Leave (ATL). Once a parcel has been dispatched, ATL cannot be changed to a signature-required service. If a request to change is made, this may delay shipment. Once marked as delivered to the provided address, responsibility transfers to the customer.

International Shipping

We ship internationally via DHL and Australia Post.

• Delivery timeframes vary by destination

• Import duties, taxes, or customs charges are the responsibility of the recipient

Delivery Information

To help ensure smooth delivery, please:

• Double-check your address details (including unit/apartment numbers)

• Add delivery notes or landmarks if your property is hard to find

• Avoid using PO Boxes where possible

Sales Periods & Stock Updates

During major sales or promotions, our warehouse experiences high order volumes. While we work to maintain our usual turnaround times, slight delays may occur.
On rare occasions, a sale item may oversell due to timing of inventory updates. If this happens, our team will contact you right away to make it right.

Sale & Final Sale Items

• All sale items are Final Sale unless clearly marked “Exchange Only”

• Final Sale items cannot be returned or exchanged

• This will always be displayed on the product page before purchase

RETURNS & EXCHANGES POLICY

AUSTRALIAN & NEW ZEALAND ORDERS

At Pace Athletic, we are committed to ensuring you have the best possible running experience. If for any reason you are dissatisfied with your purchase, we are happy to assist with a return or exchange. We offer the following options:

Store Credit: Return item(s) for store credit applied directly to your Pace Athletic account. Store credit returns are free for all customers.

Exchange: Want something different? Exchange your item for any other product in our range. Exchanges are free for all customers, and if there is a price difference between your original and replacement item, Refundid will automatically process either a gap payment or a partial refund at the time your exchange is approved. Use our Instant Exchange option and your replacement will be on its way before we've even received your return.

Full Refund: Return item(s) for a full refund. Original shipping fees are non-refundable. A $10 return processing fee applies, except for VIP Rewards members who receive complimentary returns.

To initiate a return or exchange, please visit our Returns Portal or your nearest Pace Athletic store (store returns do not incur a $10 processing fee).

RETURN PROCESSING FEE

INSTANT EXCHANGES (Australia & New Zealand)

Don't want to wait? With Instant Exchange, your replacement item is dispatched as soon as your exchange request is approved (before we've received your return).

How it works:

1. Submit your exchange through our Returns Portal

2. Our team reviews and approves your request

3. Your replacement item is shipped within 1-2 business days

4. Return your original item using the provided return shipping label

Please note: Approval of an Instant Exchange does not waive your obligation to return the original item. Your return must be lodged within 30 days of receiving your order, and the item must be physically returned within 30 days of lodging (in resalable condition). Failure to return the original item within this timeframe may result in the full retail price of the replacement item being charged to your payment method on file.

RETURN CONDITIONS

To be eligible for a return or exchange, please ensure:

• Items are returned within 30 days of receipt (or 60 days during BFCM, Boxing Day, and EOFY sale periods)

• Items are unworn, unwashed, with tags still attached, and soles free from dirt

• Items are returned in the original box, which must also be in resaleable condition

• A valid proof of purchase is provided

PACKAGING YOUR RETURN

After obtaining your return label, please place your items in a return satchel or box and affix the label to the outer packaging. Labels and packaging tape must not be applied directly to the shoe box. Returns received with a damaged or modified shoe box will be sent back to you and will not be eligible for a refund.

ITEMS EXCLUDED FROM RETURNS

We cannot accept returns or exchanges for change of mind on the following:

• Unisex Adidas Adizero Adios Pro Evo 1

• Adidas Adizero Prime X Evo

• All Watches

• All Heart Rate Monitors

• Any item marked "FINAL SALE"

SPECIAL ORDERS

From time to time, Pace Athletic may facilitate Special Orders — these are orders placed specifically at a customer's request for items not part of our standard stock, such as specific colourways or sizes sourced directly from our suppliers. Special Orders are sold at full retail price and are final sale. We are unable to accept returns or exchanges on Special Orders for change of mind. Special Orders are assessed on a case-by-case basis; please speak with a member of our team in store for further information.

EXCHANGE-ONLY ITEMS

Items marked "NON-REFUNDABLE" may be exchanged for a different size, colour, or alternative product including Store Credit but are not eligible for a change-of-mind refund.

INTERNATIONAL ORDERS

At this time, all orders outside of Australia and New Zealand are final sale. We’re unable to accept returns or exchanges for orders outside of Australia and New Zealand at this time.

GIFT WITH PURCHASE

For promotions that include a Gift With Purchase, the complimentary item is provided on the condition that the required spend threshold is met. If the qualifying item(s) are returned, the associated gift must also be returned in its original condition. If the gift is not returned, Pace Athletic may adjust the refund by deducting the value of the gift or issue the refund as store credit in line with this policy.

SPEND AND SAVE

For tiered discount promotions ("Spend & Save"), the discount is conditional upon the qualifying spend being maintained and applies only to eligible products. Exclusions may apply, including items marked Final Sale, Exchange Only, gift cards, watches, heart rate monitors, and other technology products.

If part of an order is returned and the remaining items no longer meet the original promotional spend threshold, the order will be recalculated at the revised qualifying tier and any refund will reflect the adjusted discount. Exchanges will be honoured at the original discounted purchase price. If all items are returned, a refund will be issued consistent with our standard return terms.

CUSTOMISED ITEMS

We are unable to accept returns or exchanges for customised items unless they are found to be faulty following examination by our Product Assessments team.

CHECK YOUR RETURN STATUS

You can check the status of an existing return or exchange at our Returns Status Page.

AUSTRALIAN CONSUMER LAW

The sale of goods by Pace Athletic is subject to certain laws including the Australian Consumer Law ("ACL"). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

This policy is in addition to any rights you have at law, including under the ACL (Schedule 2 of the Competition and Consumer Act 2010).

NEW ZEALAND CONSUMER RIGHTS

New Zealand customers have equivalent protections under the Consumer Guarantees Act 1993 (NZ). This Act provides guarantees that goods must be of acceptable quality, fit for purpose, and match their description — rights that cannot be contracted out of. Where a product fails to meet these guarantees, you are entitled to a remedy including repair, replacement, or refund. This policy does not limit any rights you have under New Zealand law, and to the extent of any inconsistency, your statutory rights will take precedence.

Where a product is assessed and confirmed as having a manufacturing or structural fault, warranty claims for New Zealand customers will be handled in accordance with the Consumer Guarantees Act 1993. Please contact our customer service team to discuss the return process for warranty items.

For further information, visit the New Zealand Commerce Commission at comcom.govt.nz.

ASSESSMENT OF GOODS FOR RETURN

Pace Athletic reserves the right to assess the eligibility of goods for return before accepting them. All goods submitted for return must be accompanied by proof of purchase and be in resaleable condition with any included accessories. It may be necessary for the manufacturer to inspect goods. While goods are being assessed, Pace Athletic will not be deemed to have accepted them for return.

WHEN GOODS WILL BE ACCEPTED FOR RETURN AFTER 60 DAYS

Pace Athletic will accept goods for return outside the standard return window only where they:

• Fail to meet a consumer guarantee under the ACL or NZ CGA

• Are subject to an express warranty from Pace Athletic or the manufacturer, and are returned in accordance with that warranty

• Are not what was originally ordered

WHAT HAPPENS WHEN GOODS ARE ACCEPTED FOR RETURN?

For a failure that is not a "major failure," Pace Athletic may repair or replace the goods, or provide a refund, within a reasonable time. For a major failure, you may reject the goods and choose a refund or replacement, keep the goods and seek compensation for any drop in value, or agree to a repair. Refunds are issued via the original payment method (credit card, EFT, or PayPal).

STATUTORY RIGHTS NOT AFFECTED

This Returns Policy does not affect your statutory rights. To the extent of any inconsistency between this policy and your statutory rights, your statutory rights will take precedence.

CONTACT & FURTHER INFORMATION

For questions about this policy or if you believe your rights have not been observed, please contact us:

• Email: [email protected]

• Contact form: paceathletic.com/contact

• Post: Customer Service, Pace Athletic, 5/15 Carrington Road, Castle Hill NSW 2154

AUSTRALIAN DOMESTIC SHIPPING

INTERNATIONAL SHIPPING

Shipping costs on international orders calculated at checkout. International shipping only available on select items.

Pace Rewards Loyalty Shipping

We also offer free express shipping based on loyalty tier and order value:

For more Rewards information, please visit our Rewards page.

We have 6 retail store locations in Sydney and 1 in the Blue Mountains!

View more details about our store locations

We do! You can view our Digital Gift Cards here. We also have Physical Gift Cards available in-store at your nearest Pace Athletic store.

Join the Pace Athletic Rewards Program and earn benefits every time you shop.
Creating an account is free and gives you access to exclusive perks, early sale access, and cash-back-style rewards.

• Earn points: You’ll receive 1 point for every $1 spent online or in-store.

• Bonus points: Boost your balance by following us on social media, leaving product reviews, celebrating your birthday, or referring friends.

• Redeem rewards: Use your points for discounts on future purchases — or save them to unlock higher-value rewards.

• VIP tiers: The more you shop in a 12-month period, the higher your status and the more perks you’ll enjoy:

  • Silver: Spend $400 in 365 days

  • Gold: Spend $800 in 365 days

  • VIP: Spend $1,200 in 365 days

Important:

• Points expire 365 days from the date they were earned — there’s no rollover.

• A new purchase does not extend the expiry date of existing points.

  For example: If you earn 200 points on February 1 and another 200 on July 1, you’ll have 400 points until February 1 the following year. After that, your February points expire and you’ll retain 200 points from your July purchase.

How to redeem: Log in to your account at checkout (online or in-store) and select your preferred reward. Points are deducted automatically from your balance when redeemed.

Start earning today — every run, every shoe, every adventure gets you closer to your next reward.

We accept the following payment methods:

• Credit card (Visa, Mastercard, American Express, EFTPOS)
• PayPal
• Afterpay
• Google Pay
• Apple Pay
• Shop Pay

1. Proceed to checkout and enter your code in the Discount code or gift card field.
2. Click Apply to see your new total before finalising your order.

Note: Only one code can be used per order.

If you’re having trouble entering your promo/discount code, please try clearing the cache on your web browser or trying on a different device.

If you believe an item purchased from Pace Athletic is faulty, please follow the steps below:

1. Contact us:
   Email [email protected] with a brief description of the fault and Order number.

2. Include photos (required):

   • Sole/base of the product

   • Upper/top of the product

   • Size or model label (usually inside the product or on a tag)

   • Clear close-ups of the fault/issue

3. Assessment & next steps:
   We’ll lodge a claim with the brand and manage the process on your behalf. Please note all warranty assessments are conducted under the manufacturer’s guidelines. These guidelines vary by brand and may require the product to be shipped back to the brand (or to us) for physical inspection and final approval. We’ll let you know if a return is needed and provide the next steps.

4. Outcome:
   Once the brand confirms the result, we’ll be in touch. If approved, we can arrange a replacement, store credit, or refund (subject to brand approval and stock availability).

If you have any questions while this is underway, just reply to your ticket or email us—we’ll keep you updated as the claim progresses.

If you have mistakenly received the incorrect order we will provide a free returns label to send the items back to us. Please contact our customer service team here (click on Report Issue), or email [email protected] so we can assist you.

If you still have any questions or concerns about our products, training, stores, or anything at all - reach out to us here and we will get straight back to you! 😊

Prefer to chat on the phone?
Call any of our stores during trading hours - click here for our store locations